Privacy Policy

 

Privacy Policy

This Privacy Policy describes how RealOnes (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Including version of web browser, IP address, time zone, and how you interact with the Site.

  • Order Information: Including name, billing address, shipping address, payment information (including credit card numbers or UPI details), email address, and phone number.

  • Customer Support Information: Information you provide when contacting us for assistance.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

  • Processing payments and arranging for shipping.

  • Providing you with invoices and/or order confirmations.

  • Communicating with you regarding your orders.

  • Screening orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, providing you with information or advertising relating to our pita chip products.

3. Sharing Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • E-commerce Platform: We use platforms like Shopify to power our online store.

  • Payment Processors: We share information with gateways (such as Razorpay or GoKwik) to process your transactions securely.

  • Logistics Partners: We share your name, address, and phone number with courier services to deliver your snacks.

  • Compliance with Law: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information.

4. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through the settings of the social media platforms you use (e.g., Facebook, Google).

5. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us through the contact information below.

6. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at thegrove.in@gmail.com